Fulfill employees’ needs for career transfer and form a talent ecosphere : Actively develop diverse talents across groups, and reach an 8% appointment rate via internal recruitment

Offer solid, convenient and instant training of high quality : Integrate various training resources and actively offer training resources and methods required in improving business operations and refining abilities ; Study the applications of new technologies, keep advancing and adjusting training methods, and set appropriate personal average training hours

Become the best employer for our employees : Concentrate on employees’ needs, and improve the software and hardware environment for employee self-management and flexibility, thereby improving employee engagement and happiness ; Engagement score shall be 4.2 above; happiness score shall be 8.5 or above

Prevent workplace hazards and shape a health-promoting culture : Implement differentiation of workplace hazard factors, realize risk management, enhance employees’ safety and health awareness, and maintain disabling injury frequency below 0.5 ; Continue to implement employee health checkups and tiered management of anomalies; construct an employee health management system, improve health-promoting events, and maintain employee obesity rate below 50%

Continue to promote female employees to senior managerial positions : 25% or a higher of positions in senior management shall be female

Develop professional volunteer services and improve social participation : Volunteer service hours for charity projects or events reach 84,000 ; Total beneficiaries of charity projects or events: 2.4 million counting from 2020 ;Assemble professional volunteer teams, which use their skills and specialties to improve their targets’ knowledge, skills or quality of life

Exert social influence through charity and embed our image as a charitable brand : Deepen and expand the scope of value creation in social care using SROI