We incorporate the core competencies of insurance - “being people-oriented” and “investing to drive growth”, so that everyone can enjoy a variety of insurance coverage and thoughtful services. In addition, Cathay Life uses the power of investment to support excellent enterprises that support sustainable development, setting a paradigm for the industry to jointly create a sustainable future. Goals for “Accountability” in 2025-2030:
Create a virtuous cycle of insurance : Comprehensively improve basic protections for Taiwanese people; Improve public awareness for preparation of retirement so as to adapt to a hyper-aged society without anxiety
Shape a brand image of professional elderly care : Continue to develop products fulfilling the needs of the elderly, and expand the breadth of our services by leveraging resources from Cathay as well as other industries; Realize elderly care by collaborations with external organizations and by organizing charity events
Shape a cultural atmosphere upholding healthy lifestyle : Continue to develop insurance products with spillover effect and extend the breadth and depth of health-promoting services by leveraging resources from Cathay as well as other industries; Accumulate data of long-term health behavior and develop new business opportunities for health-related matters
Elevate the intelligence level of services and optimize customer experience : Optimize service efficiency using AI and thereby improve customer satisfaction; Customer service satisfaction score: 90% or higher ;Relational Net Promoter Score (r-NPS): 20 or higher ; Digital service satisfaction reaching 90% or higher
Build a stable society with mutual prosperity : Continue to provide alternative financial inclusion products to fulfill demands for various social groups; Improve the access and usage of our products and services with the assistance of FinTech; Work towards equal financial services for all social groups, and maximize social stability centered on insurance
Refine the content of ESG risk review : Adjust focus industries and investment and lending exclusion lists and watchlists based on international trends and ESG factors ; Organize two responsible investment training events targeting investment teams every year
Advance stewardship management and facilitate disclosure of responsible investment measures : Adjust engagement themes based on international trends and ESG risk factors ; Disclose voting results proposal by proposal in shareholders’ meetings ;Issue stewardship reports
Aging society and health investment : Investment amount grow by 10% (by 2025) and 20% (by 2030) using 2018 as the baseline year
Low-carbon green energy investments : Investment amount grow by 20% (by 2025) and 40% (by 2030) using 2018 as the baseline year
